| Metric | Day 30 |
| CSAT | 80% |
| QA Score (Playvox) | 70% |
| Live Chat Connection Rate (AI excluded) | 15% |
| Hourly Rate of Reply (Only Emails for now) | 1.5 |
| Escalation Rate (HP – HE) | 20% |
| Schedule Adherence | 100% |
| Metric | Day 30 |
| CSAT | 80% |
| QA Score (Playvox) | 70% |
| Live Chat Connection Rate (AI excluded) | 15% |
| Hourly Rate of Reply (Only Emails for now) | 1.5 |
| Escalation Rate (HP – HE) | 20% |
| Schedule Adherence | 100% |
PRODUCTION ONBOARDING 